Effective Date: [Insert Date]
Business Name: [Insert Business Name]
ABN: [Insert ABN]
Website: [Insert Website URL]
Contact Email: [Insert Email]

1. Overview

These Terms & Conditions (“Terms”) govern your use of this website and the purchase of products from [Business Name].

By accessing this website or placing an order, you agree to these Terms.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law.

Under the ACL:

• Goods must be of acceptable quality
• Goods must match their description
• Goods must be fit for purpose

Where a product has a major failure, you are entitled to:

• A refund or replacement, and
• Compensation for reasonably foreseeable loss or damage

3. Products

3.1 Product Categories

We sell a range of new and pre-owned goods, including:

• Vinyl records and CDs
• Clothing and accessories
• Electronics
• Furniture (including antique and vintage furniture)
• Books and magazines
• Crockery and glassware
• Collectables (including dolls and posters)

3.2 Condition of Goods

Due to the nature of our products, many items may be pre-owned, vintage, or collectible.

Records & CDs:

• Graded using standard industry grading (e.g., Mint, Very Good)
• Used items may show signs of wear or minor surface noise

Clothing & Accessories:

• May be new or pre-owned
• Pre-owned items may show signs of wear, fading, or minor defects

Electronics:

• May be new, refurbished, or used
• Batteries, cables, and accessories may not be original unless stated
• Compatibility with modern systems is not guaranteed unless specified

Furniture (including antiques):

• Sold “as is” with age-related wear
• Marks, repairs, patina, and imperfections are expected

Books & Magazines:

• May include highlighting, inscriptions, creases, or ageing

Crockery & Glassware:

• May show signs of use such as scratches, chips, or crazing
• Decorative or vintage items may not meet modern safety standards

Dolls, Posters & Collectables:

• Condition varies and may include wear, fading, or packaging damage

These characteristics are not considered faults if they are:

• Clearly disclosed, or
• Reasonably expected given the age and nature of the item

3.3 Product Accuracy

We take reasonable care to ensure:

• Accurate descriptions
• Representative images

However:

• Colours may vary due to screen settings
• Measurements may have minor variations

4. Pricing & Payment

• All prices are in AUD and include GST (where applicable)
• Shipping is calculated at checkout
• Payment must be made in full before dispatch

We reserve the right to:

• Correct pricing errors
• Cancel orders affected by pricing inaccuracies

5. Orders

5.1 Acceptance

Orders are confirmed once:

• Payment is received, and
• A confirmation email is issued

5.2 Availability

• Items may be one-of-a-kind (especially vintage/collectables)
• Stock is subject to availability

6. Shipping & Delivery

6.1 Delivery

• We ship Australia-wide
• Delivery timeframes are estimates only

6.2 Risk & Ownership

• Risk transfers upon delivery
• Ownership transfers once full payment is received

6.3 Fragile & Large Items

For furniture, glassware, and fragile goods:

• Special packaging or freight may be required
• You must ensure safe access at delivery
• Additional fees may apply for:
  • Redelivery
  • Difficult access

We are not responsible for damage caused by:

• Improper handling after delivery
• Failure to follow care instructions

7. Returns, Refunds & Exchanges

7.1 Your Rights

You are entitled to remedies under the Australian Consumer Law if goods:

• Are faulty
• Are not as described
• Are not fit for purpose

7.2 Change of Mind

We may offer change-of-mind returns where:

• Requested within [X] days
• Item is unused and in original condition
• Proof of purchase is provided

Exclusions (unless required by law):

• Pre-owned goods accurately described
• Antique or vintage furniture
• Earrings or personal items (for hygiene reasons)
• Clearance/sale items

Return shipping is at the customer’s cost.

7.3 Electronics Returns

For electronics:

• Faults must be reported within [X] days
• Items may be tested before a refund or replacement is issued
• Misuse or unauthorised modification voids return eligibility

7.4 Damaged in Transit

If items arrive damaged:

• Notify us within 48 hours
• Provide photos of packaging and damage

We will assess and provide a remedy in line with the ACL.

8. Intellectual Property

All content on this website is owned by or licensed to [Business Name].

You may not:

• Copy or reproduce content
• Use content commercially without permission

9. User Conduct

You agree not to:

• Use the website unlawfully
• Interfere with site functionality
• Provide false or misleading information

10. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential losses
• Liability is limited to the purchase price of the product

This does not exclude your rights under the Australian Consumer Law.

11. Privacy

We handle personal information in accordance with the Privacy Act 1988.

Please refer to our Privacy Policy.

12. Third-Party Services

We may rely on third-party providers for:

• Payment processing
• Shipping
• Website hosting

We are not responsible for their performance or content.

13. Force Majeure

We are not liable for delays caused by events beyond our control, including:

• Natural disasters
• Supply chain disruptions
• Transport failures

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Disputes will be subject to the jurisdiction of Victorian courts.

15. Changes to Terms

We may update these Terms at any time. Updates take effect upon publication.

16. Contact Us

Business Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]