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Shipping & Delivery Policy


Effective Date: [Insert Date]
Business Name: [Insert Business Name]
Contact Email: [Insert Email]

1. Overview

This Shipping & Delivery Policy outlines how we deliver products purchased from our website across Australia.

2. Shipping Locations

We currently ship:

  • Australia-wide
  • [Optional: International – if applicable]

3. Shipping Costs

  • Shipping costs are calculated at checkout based on:
    • Item size and weight
    • Delivery location
    • Freight requirements (standard vs bulky)
  • Large or heavy items (e.g. furniture) may incur additional freight charges which will be confirmed before dispatch.

4. Processing Times

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or public holidays are processed next business day

Delays may occur during:

  • Peak periods
  • Sales events
  • Supplier or freight disruptions

5. Delivery Timeframes

Estimated delivery times (after dispatch):

  • Metro areas: 2–7 business days
  • Regional areas: 5–10 business days
  • Remote areas: 7–14+ business days

These are estimates only and not guaranteed.

6. Large & Bulky Items (Furniture)

Furniture and oversized items:

  • May be shipped via specialist freight carriers
  • May require separate delivery arrangements

You must ensure:

  • Safe and reasonable access to the delivery location
  • Someone is available to receive the delivery

Additional charges may apply for:

  • Redelivery
  • Missed delivery appointments
  • Difficult access (stairs, narrow doorways, etc.)

7. Fragile Items

Items such as glassware, crockery, and collectables are:

  • Packed with protective materials
  • Clearly marked as fragile

However, due to their nature, some risk remains during transit.

8. Authority to Leave (ATL)

If you select Authority to Leave:

  • The parcel may be left unattended at your address
  • Risk transfers to you upon delivery

We are not responsible for:

  • Theft
  • Loss after delivery

9. Risk & Ownership

  • Risk passes to you once goods are delivered
  • Ownership transfers once full payment is received

10. Tracking

Where available:

  • Tracking details will be provided via email
  • You are responsible for monitoring delivery progress

11. Delivery Issues

11.1 Delays

We are not liable for delays caused by:

  • Courier services
  • Weather events
  • Supply chain disruptions

11.2 Incorrect Address

If an incorrect address is provided:

  • Additional shipping fees may apply
  • We are not responsible for lost deliveries

11.3 Damaged in Transit

If your item arrives damaged:

  • Contact us within 48 hours
  • Provide:
    • Photos of packaging
    • Photos of damage

We will assess and provide a remedy in line with the Australian Consumer Law.

12. Click & Collect (Optional)

If offered:

  • Collection details will be provided after purchase
  • Items must be collected within [X] days

13. Contact

For delivery enquiries:
Email: [Insert Email]