Returns & Refunds Policy

Effective Date: [Insert Date]
Business Name: [Insert Business Name]
Contact Email: [Insert Email]

1. Overview

This policy outlines your rights and our procedures for returns, refunds, and exchanges.

2. Your Rights Under Australian Law

Under the Australian Consumer Law, you are entitled to a remedy if a product:

Is faulty
Is not as described
Is not fit for purpose

For a major failure, you may choose:

A refund, or
A replacement

3. Change of Mind Returns

We may accept change-of-mind returns subject to:

Request made within [X] days of delivery
Item unused and in original condition
Original packaging included
Proof of purchase provided

3.1 Return Costs

Return shipping is at your expense
Original shipping costs are non-refundable

4. Non-Returnable Items (unless required by law)

We do not accept change-of-mind returns for:

Pre-owned or vintage goods accurately described
Antique furniture
Earrings or personal-use items (hygiene reasons)
Clearance or sale items

5. Condition-Specific Notes

5.1 Pre-Owned & Vintage Goods

Items such as:

Records, CDs
Books, magazines
Clothing
Collectables

may show:

Wear, marks, ageing

These are not considered faults if disclosed or reasonably expected.

5.2 Electronics

For electronics:

Faults must be reported within [X] days
Items may be tested before issuing a refund or replacement
Damage caused by misuse, modification, or incorrect use is not covered

5.3 Furniture

Furniture:

Is sold “as is” with expected wear
Cannot be returned for minor imperfections consistent with age

6. Damaged or Faulty Items

If your item is:

Faulty, or
Damaged in transit

You must:

Notify us within 48 hours (damage) or reasonable time (fault)
Provide photos and description

We will:

Assess the issue
Offer a repair, replacement, or refund in line with the Australian Consumer Law

7. Refund Process

Approved refunds will be:

Issued to the original payment method
Processed within 5–10 business days

8. Exchanges

We may offer exchanges where:

Stock is available
Item meets return conditions

9. How to Request a Return

Include:

Order number
Description of issue
Photos (if applicable)

Do not return items without approval.

10. Return Shipping Address

[Insert Return Address]

11. Consumer Guarantees Reminder

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Optional Add-ons (Recommended for your store)

Consider adding:

Restocking fee clause (if applicable)
Insurance for high-value items
Partial refunds for minor issues
Repair pathways for electronics
Condition grading guide (for records/CDs)