Returns & Refunds Policy

Effective Date: [Insert Date]
Business Name: Random Recovery Records & Retro Finds
Contact Email: randomrecoverystore@hotmail.com

1. Overview

This policy outlines your rights and our procedures for returns, refunds, and exchanges.

2. Your Rights Under Australian Law

Under the Australian Consumer Law, you are entitled to a remedy if a product:

Is faulty
Is not as described
Is not fit for purpose

For a major failure, you may choose:

A refund, or
A replacement

3. Change of Mind Returns

We may accept change-of-mind returns subject to:

Request made within 21 days of delivery
Item unused and in original condition
Original packaging included
Proof of purchase provided

3.1 Return Costs

Return shipping is at your expense
Original shipping costs are non-refundable

4. Non-Returnable Items (unless required by law)

We do not accept change-of-mind returns for:

Pre-owned or vintage goods accurately described
Antique furniture
Earrings or personal-use items (hygiene reasons)
Clearance or sale items

5. Condition-Specific Notes

5.1 Pre-Owned & Vintage Goods

Items such as:

Records, CDs
Books, magazines
Clothing
Collectables

may show:

Wear, marks, ageing

These are not considered faults if disclosed or reasonably expected.

5.2 Electronics

For electronics:

Faults must be reported within 14 days
Items may be tested before issuing a refund or replacement
Damage caused by misuse, modification, or incorrect use is not covered

5.3 Furniture

Furniture:

Is sold “as is” with expected wear
Cannot be returned for minor imperfections consistent with age

6. Damaged or Faulty Items

If your item is:

Faulty, or
Damaged in transit

You must:

Notify us within 48 hours (damage) or reasonable time (fault)
Provide photos and description

We will:

Assess the issue
Offer a repair, replacement, or refund in line with the Australian Consumer Law

7. Refund Process

Approved refunds will be:

Issued to the original payment method
Processed within 5–10 business days

8. Exchanges

We may offer exchanges where:

Stock is available
Item meets return conditions

9. How to Request a Return

Include:

Order number
Description of issue
Photos (if applicable)

Do not return items without approval.

10. Return Shipping Address

37 Johnson Street, Reservoir 3073

11. Consumer Guarantees Reminder

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Optional Add-ons (Recommended for your store)

Consider adding:

Restocking fee clause (if applicable)
Insurance for high-value items
Partial refunds for minor issues
Repair pathways for electronics
Condition grading guide (for records/CDs)