Effective Date: [Insert Date]
Business Name: [Insert Business Name]
Contact Email: [Insert Email]

1. Overview

This policy outlines your rights and our procedures for returns, refunds, and exchanges.

2. Your Rights Under Australian Law

Under the Australian Consumer Law, you are entitled to a remedy if a product:

• Is faulty
• Is not as described
• Is not fit for purpose

For a major failure, you may choose:

• A refund, or
• A replacement

3. Change of Mind Returns

We may accept change-of-mind returns subject to:

• Request made within [X] days of delivery
• Item unused and in original condition
• Original packaging included
• Proof of purchase provided

3.1 Return Costs

• Return shipping is at your expense
• Original shipping costs are non-refundable

4. Non-Returnable Items (unless required by law)

We do not accept change-of-mind returns for:

• Pre-owned or vintage goods accurately described
• Antique furniture
• Earrings or personal-use items (hygiene reasons)
• Clearance or sale items

5. Condition-Specific Notes

5.1 Pre-Owned & Vintage Goods

Items such as:

• Records, CDs
• Books, magazines
• Clothing
• Collectables

may show:

• Wear, marks, ageing

These are not considered faults if disclosed or reasonably expected.

5.2 Electronics

For electronics:

• Faults must be reported within [X] days
• Items may be tested before issuing a refund or replacement
• Damage caused by misuse, modification, or incorrect use is not covered

5.3 Furniture

Furniture:

• Is sold “as is” with expected wear
• Cannot be returned for minor imperfections consistent with age

6. Damaged or Faulty Items

If your item is:

• Faulty, or
• Damaged in transit

You must:

• Notify us within 48 hours (damage) or reasonable time (fault)
• Provide photos and description

We will:

• Assess the issue
• Offer a repair, replacement, or refund in line with the Australian Consumer Law

7. Refund Process

Approved refunds will be:

• Issued to the original payment method
• Processed within 5–10 business days

8. Exchanges

We may offer exchanges where:

• Stock is available
• Item meets return conditions

9. How to Request a Return

Contact us at:
Email: [Insert Email]

Include:

• Order number
• Description of issue
• Photos (if applicable)

Do not return items without approval.

10. Return Shipping Address

[Insert Return Address]

11. Consumer Guarantees Reminder

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Optional Add-ons (Recommended for your store)

Consider adding:

• Restocking fee clause (if applicable)
• Insurance for high-value items
• Partial refunds for minor issues
• Repair pathways for electronics
• Condition grading guide (for records/CDs)